Network Support & Troubleshooting - helpful information
 | Over 90% of business downtime is caused by network related issues. It is important to have a good relationship with a network support company who can troubleshoot your server and network problems. A fast fix by engineers who understand your network can save you a lot pain and money. |
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- Is it Time to Call an IT Expert?- Finding the right IT expert can save you lots of time, money and heartache down the track. Here are some points to ensure you make the right selection.
Your network provides the infrastructure and hardware to carryout your daily business, when problems occur it cost your business money in lost productivity. These problems can be caused by numerous causes such as software corruption, server hardware failure, cabling issues, network equipment problems, configuration issues, the list could go on.
It is essential to have a relationship in place with an independent network troubleshooting specialist or network support companies who have the technical skill to provide both Network Support and Network Troubleshooting services. This will help to minimise network related problems as well as providing experienced network engineers who can provide fast network support to fix problems when they occur.
Finding the Right Network Troubleshooting Specialist
Every business has a different and often unique set of network support requirements and it’s important to match your needs with the right network support specialist or company.
Some points to keep in mind when searching;
Certification- What level of certification does the network troubleshooting specialist or network Support Company have? Are they are certified Microsoft Partner, Cisco Partner, HP Partner? Do they have speciality areas of certification areas in security, WAN, LAN, Security, Mail Servers?
Network Engineers- How many network engineers do they have? What is the experience of these network engineers? Network troubleshooting covers a wide area or expertise you need to select a company who is skilled in your needs. For example if your running Exchange Server then you need to ensure they have network engineers certified and experienced in this; if your network routers and switches are all Cisco brand then it makes sense to partner with a network support specialist who is Cisco certified.
Network Troubleshooting Experience- Certification is important, however I want to clearly state that actual hands on experience is the key to finding a great network troubleshooting specialist. Network engineers range dramatically in experience, the good ones can identify a problem quickly and know the solution, a less experienced one may take hours just to identify the problem.
Client Referrals- Also don’t be afraid to ask for referral sites, the professional network support specialists will happily supply them to you.
Remote Network Support- Does your network troubleshooting company offer remote network support services? This allows the network engineer to remotely connect to your network server or even an individual computer to identify problems and carryout fixes. This can often be done within 15 minutes meaning your up and running quickly as well as saving you on a call out fee. Also read Network Support Plan solutions.
Phone Support- Do they offer phone support? Many simple network troubleshooting issues can be solved in 5 minutes over the phone by an experience network support person. Also read about IT Help Desk Software solutions.
Onsite Response Times- How quickly will a network engineer respond if you have a serious problem that affects your business productivity?
Network Support Benefits
Apart from providing professional and experience network troubleshooting services, there are other key reasons to have a good relationship with your local network engineer or network Support Company. These include;
They Understand Your Business- every business has unique needs, over time your network support company will understand your specific hardware and software systems. This will result in much faster network repairs or fixes. Compare this to a new network engineer that does not understand your business, it could be a very expensive and drawn out repair.
Greater Range of Experience- network support companies, specifically their network engineers are exposed to problems from a range of business just like yours. This is a real benefit as the more networks and server related problems they have encountered and fixed the faster they will be able to identify and fix your problems.
Ongoing Planning- as your business grows so will your computer and network needs, you many need to setup a new Email Server to increase your communications efficiency. Your existing network engineer or network support company may be able to provide this level of support, if not they can recommend an IT company who can. A reference from a strong relationship really is worth it weight in gold.
Our IT Directory- helps you find the right network troubleshooting specialist or network Support Company to meet your exact business needs. Covering Australia wide; Sydney, Melbourne, Canberra, Perth, Darwin, Adelaide, and Brisbane.